Tickets were handed out by hand at the front desk: the patient asked, the assistant wrote it down and the room heard the call over a microphone. With two services running at once the queue drifted, and management had nothing to measure the wait with.
What we did
A touch kiosk per service, ticket on screen or printed on the spot.
Room screen showing the call, the office beside it and a chime.
A day board with wait and service time per ticket, exportable to Excel.
In the client’s words
Client quote: what changed in the room and in the work of whoever handed out tickets.
Name and roleHealthcare client
Does any of this fit?
If your operation looks like this one, we can go over the starting point together.