How
we work
A method with no surprises: we understand your operation, quote in writing, implement on site and support the system while it is running.
01Principles
What you can expect from us
Four rules that apply to every project: software, network, cameras or support.
A single point of contact
You speak with the same person from the assessment to support. No middlemen, no requests that get lost.
Scope in writing
Every proposal states what is delivered, what is not, the price and the timeline. Anything not in writing is discussed before it is billed.
On-site work
We install and train at your location. If your operation is in the Atlántico region, we go there; if it is remote, we solve it online.
No forced dependency
We document what we implement and train your team so they can run the day-to-day without us.
02Stages
From the first visit to ongoing support
Four stages, with concrete deliverables at each one.
011 visit · 1–2 h
Free assessment
We visit your company and understand how it works today.
We review the processes still done by hand or in spreadsheets, along with the equipment you already have. We leave with a list of opportunities and a clear idea of what to automate first.
What you get
- Process and equipment survey
- Prioritised opportunities
- Recommended initial scope
0248 business hours
Clear proposal
A written quote with scope, timeline and monthly price.
The proposal separates what is implemented right away from what can wait for a second phase. It includes price, schedule, responsibilities and support terms.
What you get
- Scope and exclusions
- Schedule by stages
- Fixed price or monthly fee
- Support terms
03Depends on scope
Implementation
We install, configure and train your staff.
We work in short stages so you see progress before final delivery. Installation includes testing with your team and hands-on training, not a manual.
What you get
- System installed and configured
- Testing with your staff
- On-site training
- Basic documentation
04Monthly
Ongoing support
Assistance and improvements while the system is in operation.
Support does not start when something breaks: it includes reviews, adjustments for changes in your operation and agreed improvements. You know who to write to and how soon you will hear back.
What you get
- Direct support channel
- Agreed response time
- Periodic improvements and adjustments
- Backup and security review
03Your side
What we need from you
Three things only your team can provide so the project keeps moving.
01
A contact person
Someone with the authority to approve scope and answer day-to-day questions.
02
Access to the operation
A visit, photos or a walkthrough of the current process. Without that, the assessment is guesswork.
03
Timely decisions
Approvals and feedback within the agreed deadlines. The schedule depends on both of us.
04Questions
Questions about the method
How much does the assessment cost?
Nothing. The first visit and the proposal carry no cost and no commitment. If the project is not viable, we tell you.
How long does an implementation take?
It depends on the scope. A queue system or a small network can take one or two weeks; custom software across several locations takes longer. The proposal includes the schedule by stages.
Do you work outside Barranquilla?
Yes. We cover the whole Atlántico region and the Colombian Caribbean. For the rest of the country we work remotely with occasional visits.
Can you work with what we already have?
Yes. We review the existing equipment and systems first. If they work, we integrate them; if not, we explain why replacing them is worth it.
What happens after delivery?
Ongoing support and documentation remain. We also train your team for day-to-day tasks.