Systems
in production
No prototypes here. Every case is a system running today in a client operation, with the problem that came before and what changed after.
01Cases
Documented cases
Healthcare
The waiting room stopped depending on the front desk
A per-service kiosk, a room screen with a chime call, and a wait-time board for management, on top of the operation they already ran.
- 01
- Less time in the room before being called
- 02
- Tickets served on the busiest day
- 03
- Fewer trips to ask about a ticket
Veterinary
One schedule for the front desk, the vet and the owner
VetCitas keeps the day’s schedule, every pet’s history and the vaccination reminders in one place.
- 01
- Appointments lost to a missed reminder
- 02
- Pets with a history in the system
- 03
- Calls to the desk to confirm an appointment
Transport
A board to run the operation without calling to ask
Operations Panel pulls shipments in progress, incidents and the day’s indicators onto one screen everyone watches.
- 01
- Fewer calls to locate a shipment
- 02
- Shipments on the board every day
- 03
- Hours of work behind the daily report
Names, figures and quotes are not signed off yet: the figures are numbered and the text sits in a dotted outline. We would rather leave the gap visible than publish a number we cannot stand behind.
02Testimonials
The people who use it, on the record
The three quotes below come from whoever is responsible for the system, and are published with their permission.
Client quote: what changed in the room and in the work of whoever handed out tickets.
Name and roleHealthcare client Client quote: what changed in the day-to-day schedule at the front desk.
Name and roleVeterinary client Client quote: what changed in the way operations are coordinated.
Name and roleLogistics client